DealerRater Recognizes Honda of Concord with a Consumer Satisfaction
Award
The dealership is among the top auto dealers in the United States that demonstrate excellent customer service, as rated by online consumer reviews
FOR IMMEDIATE RELEASE
Concord, NC 1/26/2016 – Honda of Concord has been awarded a 2016
DealerRater Consumer Satisfaction Award, an annual recognition given to
auto dealerships that deliver outstanding customer service as rated by
online consumer reviews. DealerRater, the car dealer review site for
consumers, created the Consumer Satisfaction Award program to let online
car shoppers instantly spot dealers that provide high-quality customer
service.
Consumer Satisfaction Awards are given to the top 10 percent of U.S.
new-car dealers based on their PowerScore™, as well as all U.S. used-car
and Canadian (new and used) car dealerships that receive at least 25
annual reviews and maintain an average PowerScore™ rating of 4.0 out of
5.0. The PowerScore™ is determined using a Bayesian algorithm that
factors the dealership’s average DealerRater consumer rating and the
total number of reviews written about the dealership during the 2015
calendar year.
By receiving a Consumer Satisfaction Award, Honda of Concord is among
the contenders for DealerRater’s 2016 Dealer of the Year Award, which
recognizes the top performing dealers across the U.S. and Canada.
“We’d like to congratulate Honda of Concord and all of our Consumer
Satisfaction Award winners,” said DealerRater CEO Gary Tucker.
“DealerRater is where car shoppers learn from their peers which dealers
provide stellar customer service and a remarkable in-showroom
experience. These reviews even allow consumers to learn if there are
specific employees who are going above and beyond to ensure their
satisfaction with the shopping or purchase process, so they can find
someone they want to give future business to. Now they can quickly
identify that Honda of Concord is one of the best in the United States.”
Honda of Concord has achieved consistently high marks on the DealerRater
website, placing it among the top dealerships nationwide. Online
shoppers visiting Honda of Concord’s dealer page will find a “2016
Consumer Satisfaction Award winner” badge on their profile to instantly
recognize it as a high quality dealership.
DealerRater features more than two million dealer reviews, which are read by more than 14 million car shoppers every year. “Thousands of dealers across the U.S. and Canada compete every year to win our coveted Dealer of the Year award,” says Tucker. “The Consumer Satisfaction Award is one way for online shoppers to instantly recognize quality customer service regardless of brand or region.” About DealerRater Founded in 2002, DealerRater is the world’s leading car dealer review website with more than two million service and sales reviews across 41,000 U.S. and Canadian dealerships, including a national network of more than 5,600 Certified Dealers. More than 14 million consumers read DealerRater content across the Web each month. By offering a product suite that allows qualified dealerships to manage reputation and achieve higher SEO rankings, DealerRater supports new lead generation by growing online presence.
DealerRater has received the Dealer Marketing Magazine Technology Leadership Award and the “Top Rated” Reputation Management Award for three consecutive years at the DrivingSales Dealer Satisfaction Awards. A recent equity investment from Great Hill Partners, a Boston-based private equity firm, has allowed DealerRater to continue with a global expansion, accelerate product innovation and evaluate strategic acquisition opportunities. For more information, visit www.DealerRater.com .
The dealership is among the top auto dealers in the United States that demonstrate excellent customer service, as rated by online consumer reviews
FOR IMMEDIATE RELEASE
Concord, NC 1/26/2016 – Honda of Concord has been awarded a 2016
DealerRater Consumer Satisfaction Award, an annual recognition given to
auto dealerships that deliver outstanding customer service as rated by
online consumer reviews. DealerRater, the car dealer review site for
consumers, created the Consumer Satisfaction Award program to let online
car shoppers instantly spot dealers that provide high-quality customer
service.
Consumer Satisfaction Awards are given to the top 10 percent of U.S.
new-car dealers based on their PowerScore™, as well as all U.S. used-car
and Canadian (new and used) car dealerships that receive at least 25
annual reviews and maintain an average PowerScore™ rating of 4.0 out of
5.0. The PowerScore™ is determined using a Bayesian algorithm that
factors the dealership’s average DealerRater consumer rating and the
total number of reviews written about the dealership during the 2015
calendar year.
By receiving a Consumer Satisfaction Award, Honda of Concord is among
the contenders for DealerRater’s 2016 Dealer of the Year Award, which
recognizes the top performing dealers across the U.S. and Canada.
“We’d like to congratulate Honda of Concord and all of our Consumer
Satisfaction Award winners,” said DealerRater CEO Gary Tucker.
“DealerRater is where car shoppers learn from their peers which dealers
provide stellar customer service and a remarkable in-showroom
experience. These reviews even allow consumers to learn if there are
specific employees who are going above and beyond to ensure their
satisfaction with the shopping or purchase process, so they can find
someone they want to give future business to. Now they can quickly
identify that Honda of Concord is one of the best in the United States.”
Honda of Concord has achieved consistently high marks on the DealerRater
website, placing it among the top dealerships nationwide. Online
shoppers visiting Honda of Concord’s dealer page will find a “2016
Consumer Satisfaction Award winner” badge on their profile to instantly
recognize it as a high quality dealership. DealerRater features more than two million dealer reviews, which are read by more than 14 million car shoppers every year. “Thousands of dealers across the U.S. and Canada compete every year to win our coveted Dealer of the Year award,” says Tucker. “The Consumer Satisfaction Award is one way for online shoppers to instantly recognize quality customer service regardless of brand or region.” About DealerRater Founded in 2002, DealerRater is the world’s leading car dealer review website with more than two million service and sales reviews across 41,000 U.S. and Canadian dealerships, including a national network of more than 5,600 Certified Dealers. More than 14 million consumers read DealerRater content across the Web each month. By offering a product suite that allows qualified dealerships to manage reputation and achieve higher SEO rankings, DealerRater supports new lead generation by growing online presence.
DealerRater has received the Dealer Marketing Magazine Technology Leadership Award and the “Top Rated” Reputation Management Award for three consecutive years at the DrivingSales Dealer Satisfaction Awards. A recent equity investment from Great Hill Partners, a Boston-based private equity firm, has allowed DealerRater to continue with a global expansion, accelerate product innovation and evaluate strategic acquisition opportunities. For more information, visit www.DealerRater.com .
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