Dear Mr. Purser,

We purchased a new Honda Fit from Honda of Concord after much searching and finding the one we wanted from your dealership. We started our search on the internet and worked with Shane Watson for a couple of weeks before we finalized our purchase plans. We would like to share with you our experience of working with Shane.

This young man was most professional, gracious, non-pressuring and a joy with whom to work. He made the car-buying experience easy, non-confrontational and quite a simple process. We had decided to purchase the car but could not get to North Carolina (we were coming from New York) for a week and then, because of flight delays, we could not get the car on the day promised. He was kind enough to come in on his day off to accommodate our needs. A satisfied customer, repeat buyers and positive word of mouth are the building blocks of any successful business. Shane is certainly a reason why we may do repeat business with you and share our car-buying experience with others in the future.

Charles and Geraldine

Dear Mr. Watkins,

I want to express my appreciation for the fantastic service that I received from your team at Honda of Concord.

I'm a "car guy" and my expectations are very high regarding my automobiles.

I recently purchased an absolutely as new 2003 S2000 with only 23,000 miles and ordered the factory hard to go with it.

The sale started with Dentis Shaw and his Manager. Excellent people to deal with. I received every little quirky thing that I asked for from the missing screw in the fairing, plugs for the license bracket, owners manual, touch up paint, locking lug nut key etc. to the hard top. Nothing was too much to ask.

When I was dealing with the financing portion of the purchase I was very well served by Troy Fitch. He took the initiative to find me the best financing deal available and I am very grateful.

In the Service Department I dealt with Danny Blackwelder. I have never received the positive type of attention from anyone at any other dealership in the many years that I have been purchasing Nissans and Toyotas. Danny always followed up with me and coordinated my service according to my time schedule. He provided outstanding service with a positive attitude and much initiative. Danny is a great attribute along with the rest of your fine team.

Bottom line is that I am very pleased and impressed with my experience at Honda of Concord.

 

Bill W

Hi Shane!

I asked Chip for his manager's name because I wanted to send you a note to tell what a great car buying experience my husband & I had with Chip. I started working with Chip over the internet regarding buying a new Honda Accord. He always got back to me when he said he would. We basically firmed everything up over the phone and via a few phone calls, because I had indicated to Chip that I did not want to spend all day in a dealership, buying a new car.

So, when we were ready to buy the car, we drove over to Honda of Concord. We met chip within 1 minute of arriving at the dealership. He had most of the paperwork completed prior to our arrival. So, the only thing left to do was for me to select the color that I wanted from the Honda Accord EX\'s that were on the lot. I choose the Moroccan Red Metallic. Chip sent the car to the back to have it detailed. While the detailing was being done, my husband & I met with Mark (finance) and signed the finance paperwork, etc. Mark was very pleasant to deal with as well. Chip was never "pushy" and neither was Mark. My husband & I discovered a small indention in the rear bumper of the car. It was minor but since it was new car we wanted it fixed. Chip made the appointment for me with the body shop and arranged for me to drive a rental while my new car was at the body shop. Once my car was done, Chip picked up my car from the body shop and brought the car to me and picked up the rental car from me.

I know for a fact that not all Honda dealerships operate such as Honda of Concord. Our experience was very smooth. I have worked at Wachovia Corporation for over 18 years (legacy First Union) and I can definitely appreciate "top notch" customer service. I have come to expect great customer service because Wachovia expects its employees to deliver great customer service---always.

I have placed a note on the on-line Wachovia Employee Bulletin board to let all Wachovia employees (110K) know that if they\'re in the market for a new Honda that Honda of Concord is the place to come and Chip is the sales manager to see. I hope that we never need to visit for service issues, however if we do I feel sure that our needs will be taken care of. So, be sure to tell all of your sales managers that you never know where your "potential new customers" work and that they have the power to send more business your way if you treat them well! I have already received 4 replies to my posting on the bulletin board!

Again, please give Chip a "pat on the back" because he really has taken great care of us.

Regards

Crystal G