Honda of Concord Team,
This is a slightly-belated thank you for *everything* you did to help me get into my gorgeous new
CR-V so quickly and easily. I love the new car and can't believe my good fortune to have a car that far exceeded my expectations.
I can not say enough good things about Jesse's promptness in getting me in touch with Shane and Dan, and your level of customer service. All three of you are consummate professionals - courteous, knowledgeable, helpful. I could not have asked for better business partners in this car purchase.
My brother thinks the world of his friends at Hendrick and has enjoyed working with you during his time at Winston Cup Scene and the Speed Channel. He said this would be an outstanding car and a high quality dealership with true professionals. He was absolutely correct, and I am so fortunate he sent me to Hendrick for this purchase.
I know Mr. Hendrick must be an incredibly busy man, but I hope you will pass on this email to him so he can see what outstanding team mates he has in each of you - Jesse, Shane and Dan. I work at Wake Forest University and understand the importance of exceptional service. You are selling cars, we are selling an outstanding education (and the tuition that comes with it), and it is critical to have the right people upholding your brand and all your company name represents. The three of you represent the Hendrick name and brand with great skill, and Mr. Hendrick should be justifiably proud of you.
(Jesse, Shane, and Dan, I hope that your managers recognize your great talent and move you up the Hendrick ladder accordingly!)
Again, my heartfelt thanks for treating me as a member of the Hendrick family and making this purchase so easy and enjoyable.
best wishes and thanks again
Honda of Concord.
Satisfied Customer
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